1. Eligibility for Returns
We accept returns and exchanges under the following conditions:
- Items must be returned within [e.g. 7 or 14 days] from the date of purchase or delivery.
- Items must be unused, unwashed, and in original condition with all tags, packaging, and labels attached.
- A valid receipt or proof of purchase is required.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Undergarments, innerwear, and swimwear
- Items purchased on clearance or marked “Final Sale”
- Customized, altered, or made-to-order items
- Gift cards
3. Exchange Policy
- Exchanges are subject to stock availability.
- If the requested size or item is unavailable, you may choose a different item of equal value or receive store credit.
- Exchanges can only be made once per item.
4. Refunds
- If eligible, refunds will be processed to your original method of payment within [e.g. 5–7 business days] after the return is received and inspected.
- Shipping charges (if any) are non-refundable.
- We reserve the right to refuse refunds if the item does not meet our return criteria.
5. In-Store Purchases
- Returns or exchanges for items bought in-store must be made in person at our shop during business hours.
- Please bring your receipt and the item in its original condition.
6. Online Orders
- To initiate a return or exchange, please contact us at [your email or phone number] with your order number and reason for return.
- Customers are responsible for return shipping costs unless the item was damaged or incorrect.
7. Damaged or Incorrect Items
If you received a defective or wrong item:
- Contact us within [e.g. 48 hours] of receiving your order.
- Provide clear photos of the item and packaging.
- We will replace the item or issue a refund at no additional cost to you.